Free
Self-serve €0 / month
no payment details
50 enquiries a month
WooCommerce today. On Shopware you start with Standard.
Order questions, answered automatically
SupportKontor answers the questions your customers keep asking: where's my parcel, cancellation, address change, return, plus anything your own pages already answer. Once you approve, the assistant runs the matching action right in Shopware. Less work on support mail, no extra system to run.
- Replies in your name
- Stored in the EU
- No AI training
- Set it up yourself
Inbox · SupportKontor
K
[email protected] New request
Where's my order #10482? Ordered on Monday.
Shipping status Shipped · Delivery tomorrow
Draft by SupportKontor
Hi, order #10482 went out today and arrives tomorrow. The tracking link is attached.
Recorded in the log Approve & send
Built for German customer service
- Shopware
- GDPR-compliant
- Data stored in the EU
- No AI training
- Audit log
- Deleted after 90 days
What SupportKontor handles
Most support mail is the same few questions: about an order, or about what your own pages already say. Those are the ones SupportKontor takes over, with a log for every reply.
Shipping status
Pulls the real status from your shop and answers “Where's my order?”.
Cancellation
Checks whether an order can still be cancelled, then cancels once you approve.
Address change
Takes the new address and updates the order while shipping still allows it.
Returns
Explains the returns route and starts the return by your rules.
Questions about your pages
Shipping costs, countries you ship to, payment methods: answered from your own pages.
Payment status
“I transferred it, has it arrived?” Answered from what your shop has recorded.
Up and running in three steps
No system change, no new mailbox for your customers. You forward your support mail, SupportKontor does the rest.
The panel where you approve
SupportKontor runs inside your Shopware administration, with no second inbox and no extra login. Two views: what is waiting on you, and what has already been decided.
You decide how far the assistant goes
You set this per request type. Order status can answer on its own while cancellations still wait for your approval.
“The product asks permission until you tell it to stop asking.”
- Level 0
Draft only
The assistant decides and drafts, but nothing is sent and nothing changes in your shop. You see in the log what it would have written, and answer the mail yourself as before.
- Level 1
On approval
The assistant prepares the reply and the action and puts them in front of you. Only your click releases either. Undecided proposals expire after 48 hours and land in your inbox, so nobody waits indefinitely.
- Level 2
Automatic
The assistant replies and acts on its own. Every action is still in the log, together with the level it ran at.
New installations start at level 0, and stay there for the first 48 hours regardless of your settings. You reach level 2 only by switching it on yourself. No default and no update will ever do that for you.
Works with your shop and your mailbox
SupportKontor works with your Shopware and your existing mailbox. No switch, no migration. You forward your service mail and nothing else changes.
Your platform
Shopware
Shopware 6 · Cloud & self-hosted Connected straight to your shop. Cancellation, address change, and return run in Shopware once you approve.
Also supported
WooCommerce
WooCommerce · set up with us The same replies and actions for WooCommerce shops. We connect your shop together with you.
SupportKontor for WooCommerce Works with any mailbox
You forward, we handle the rest. Wherever your service address lives.
- Gmail
- Outlook / Microsoft 365
- IONOS
- STRATO
- All-Inkl
- mailbox.org
- and any other mailbox
Data protection
Storage is in the EU
We store messages and logs on EU servers in Amsterdam. The reply itself comes from a language model outside the EU, under a data processing agreement with EU standard contractual clauses.
No training on your data
Your customers' messages train no AI models, not at our end and not at our providers'.
Deleted after 90 days
We delete what your customers wrote after 90 days. The log entry stays: what was asked, what we did and when, without the text.
A complete log
Every reply and every action lands in the log, down to the rule that applied and the level it ran at.
Every decision is readable
“The AI decided” explains nothing. Each entry names the request it recognised, the order data it had, which of your rules applied, and what it then did in the shop.
Example entry
- Request
- Cancellation · recognised 96%
- Order
- 10023 · unpaid · not yet shipped
- Rule
- Cancellation allowed while nothing has left the warehouse
- Level
- 1 · carried out after your approval
- Action in the shop
- Order cancelled · 14:07
- Reply to the customer
- sent · 14:07
A summary every Monday
Once a week, an email with what the assistant handled, and the arithmetic behind it. The estimate uses your own handling time, so you can check the number.
Example Your weekly report, week of 20 July 2026
- 46
- answered automatically
- 7
- forwarded to your inbox
- ~4.6 h
- estimated time saved
46 answered enquiries × 6 min handling time = ~4.6 h. Forwarded messages are not counted, since you read those yourself.
For German Shopware merchants whose team is tied up in support
Replies go out in German by default, and in whatever other language a customer writes in.
Answers to common questions
Setup, approvals, and the things SupportKontor deliberately does not do.
Not today. SupportKontor works on email, which is where German merchants get their order questions. If you want chat, WhatsApp or a social channel, write to us and say which one. That is how we decide what to add next.
No. SupportKontor is not a shared inbox and does not want to become one. You keep your mailbox, your signatures and your processes; we get a forward and reply in your name. Migrating a mailbox is the most expensive part of projects like this, and we do not ask for it.
No. The assistant answers questions about existing orders and about what is written on your own pages. Everything else goes to your inbox. If you want product recommendations in the assistant, tell us.
We delete customer messages automatically after 90 days, and with them the draft replies written in watching mode.
No. You forward your support mail to an address we set up for you. There is no migration and no new mailbox for your customers.
You set that per request type. On “On approval”, a cancellation, address change or return runs only after you confirm that one proposal. On “Automatic”, it runs without asking. You can change either setting whenever you like, and every action is in the log.
You run the setup yourself: three steps in your Shopware admin, then you forward your support mail. The first 48 hours are trial mode, so you read along before anything goes out. If you would rather not do it alone, book a slot and we will go through it with you.
No fee per ticket, a set monthly allowance
You do not pay per enquiry. You pay for a monthly allowance you know in advance, with no mailbox migration and no surprise bill. In January you know what December will cost.
Starter
Self-serve €39 / month
plus VAT, cancel monthly
200 enquiries a month
WooCommerce today. On Shopware you start with Standard.
Standard
Founding price €79 / month
plus VAT, cancel monthly
500 enquiries a month
On Shopware we set SupportKontor up together with you.
In every plan
- Replies to order questions and to questions your pages answer
- Cancellation, address change and return after your approval
- Stored in the EU, deleted after 90 days
- A log of every reply and every action
When the allowance is used up, SupportKontor stops answering for the rest of the month and passes each new mail to you. Next month it starts again.
More than 500 enquiries a month? Write to us.
Ready to take the load off your support team?
Your customer service does not have to grow just because the shop does. You run the setup yourself, and for the first 48 hours SupportKontor only drafts. If you would rather not do it alone, we will join you on a call.